New Customers: Enjoy 10% Off Your First Order – Use Code: FIRST10 at Checkout!

First Order? Save 10% – FIRST10

FAQ

Frequently Asked Questions (FAQ)

Need Help? We’ve Got Answers

Get answers to all your questions about ordering, payment, delivery, returns, and prescription medicines at PainReliefStore24. Our pharmacy FAQ helps you shop safely, conveniently, and confidently.

Payment & Ordering

We accept credit/debit cards, UPI, net banking, PayPal, and sometimes cash on delivery (where available).

All payments are processed through secure, encrypted gateways to protect your financial details.

Yes, we accept most internationally enabled cards, subject to bank approvals.

Cash on delivery is available for selected locations and order values. You will see this option at checkout if eligible.

pain relief pharmancy usa

Shipping & Delivery

Q1. How long does delivery usually take?

Most orders are delivered within 3–7 business days, depending on your location.

 

Yes, we offer international shipping to many countries. Delivery times vary based on customs and location.

 

You will receive a tracking link via email or SMS once your order is shipped.

Shipping charges depend on location and order size. The exact amount is displayed before checkout.

Please contact our support team with your order ID, and we will resolve the issue promptly.

Returns & Refunds

Q1. Can I return medicines once delivered?

For safety reasons, medicines cannot usually be returned unless the product is damaged or incorrect.

If you receive the wrong or damaged product, contact us within 48 hours for a replacement or refund.

Refunds are typically processed within 5–7 business days after approval.

Shipping charges are non-refundable unless the issue is caused by our error.

You can raise a return request by contacting customer support or using the “Return/Refund” option in your account.

Product & Prescription

Q1. Do I need a prescription to order medicines?

Yes, prescription drugs require a valid prescription. However, over-the-counter products can be ordered without one.

You can upload your prescription during checkout or in your account under “Upload Prescription.”

Yes, all medicines are sourced from licensed suppliers and are 100% genuine.

Always consult your doctor or pharmacist before starting any new medicine.

Yes, we provide both branded and affordable generic alternatives where available.

Account & Support

Q1. Do I need to create an account to place an order?

Yes, creating an account helps us process your orders, track history, and ensure safe delivery.

Click on “Forgot Password” at login, and you’ll receive an email to reset your password.

Yes, you can add and manage multiple addresses in your account profile.

You can reach us via email, phone, or live chat. Details are listed on our Contact Us page.

Yes, we follow strict data privacy policies and use encrypted systems to protect your information.

WhatsApp Hi pain Relief Store !