Privacy Policy

At PainReliefStore24, your privacy is extremely important to us.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or make a purchase from us.

By using our website, you agree to the terms described below.

1. Information We Collect

We collect the following types of information to process orders and improve your experience:

A. Personal Information

When you make a purchase, register, or contact us, we may collect:

1.) Full Name

2.) Email Address

3.) Phone Number

4.) Billing & Shipping Address

5.) Payment Information (processed securely through third-party gateways)

B. Non-Personal Information

We may automatically collect:

1.)Browser type and version

2.) IP address and location data (general)

3.) Device information (mobile/desktop)

4.) Website usage data (pages visited, time spent, etc.)

5.) Cookies and similar technologies

2. How We Use Your Information

We use the collected information to:

1.) Process and deliver your orders

2.) Communicate with you regarding your purchase or support queries

3.) Send order confirmations, shipping updates, and invoices

4.) Improve our website performance and user experience

5.) Provide customer service and resolve disputes

6.) Send promotional offers, newsletters, or updates (only if you opt in)

7.) Comply with legal obligations and prevent fraud

3. Cookies Policy

We use cookies and similar technologies to enhance your browsing experience.
Cookies help us remember your preferences, analyze site traffic, and personalize content.

You can choose to disable cookies in your browser settings, but some parts of the website may not function properly without them.

4. Sharing of Information

We value your privacy and do not sell or rent your personal information to third parties.
However, we may share limited data in the following cases:

1.) With payment gateways to process secure transactions

2.) With shipping partners to deliver your orders

3.) With IT service providers who help maintain our website

4.) If required by law enforcement or legal obligation

5.) In case of a business transfer, such as a merger or acquisition

All third parties are required to handle your information securely and only for the intended purpose.

5. Data Security

We implement strong technical and administrative measures to protect your data from unauthorized access, loss, or misuse.
This includes:

1.) SSL encryption for online transactions

2.) Secure payment processing

3.) Regular security audits

However, please note that no online platform can guarantee 100% security. You share information at your own risk.

6. Payment Information

All payments on our website are processed through secure and trusted payment gateways such as Razorpay, PayPal, or Stripe (depending on setup).
We do not store your full credit/debit card or banking information on our servers.

7. Your Rights

You have the right to:

1.) Access the personal data we hold about you

2.) Request correction or deletion of inaccurate data

3.) Withdraw consent to receive marketing emails

4.) Request a copy of your stored data

To exercise any of these rights, please contact us at [info@painreliefstore24.com
].

8. Email & Marketing Communication

By signing up or placing an order, you may receive:

Order-related updates

Optional newsletters or promotions (only if subscribed)

You can unsubscribe anytime by clicking the “Unsubscribe” link in our emails or contacting us directly.

9. Data Retention

We retain your data only for as long as necessary to:

1.) Complete your order or service

2.) Comply with legal obligations

3.) Resolve disputes and enforce agreements

After this period, your data is securely deleted or anonymized.

10. Children’s Privacy

Our website is not intended for children under 18 years of age.
We do not knowingly collect personal information from minors.
If we discover such data has been collected, we will delete it immediately.