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Return & Refund Policy

Thank you for shopping with PainReliefStore24.
We want you to be fully satisfied with your purchase. Please read our Return & Refund Policy carefully before making a purchase.

1. Eligibility for Returns

We accept returns only under the following conditions:

1.) The product is defective, damaged, expired, or incorrect at the time of delivery.

2.) The item is unused, unopened, and in its original packaging.

3.) You contact us within 7 days of receiving your order.

👉 For health and hygiene reasons, we do not accept returns on opened or used items (such as tablets, creams, sprays, gels, supplements, etc.).

2. Non-Returnable Items

The following items cannot be returned or refunded once delivered:

1.) Opened or used healthcare / pain-relief products.

2.) Products with tampered or broken seals.

3.) Items purchased under “Sale”, “Discount”, or “Clearance” offers.

4.) Any item that is damaged due to customer mishandling after delivery.

3. Return Process

If your item meets the above conditions, please follow these steps:

1.) Email us at [your support email, e.g. support@painreliefstore24.com
] within 7 days of delivery.

2.) Include:

# Your Order ID

# Product name

# Photo or video showing the issue (damage, wrong product, etc.)

3.) Once approved, we will share the return shipping details.

4.) Please pack the product securely and ship it to our return address.

4. Refunds

1.) Once your return is received and inspected, we will notify you by email or message.

2.) If approved, your refund will be processed within 7–10 business days to your original payment method.

3.) Refund time may vary depending on your bank, card provider, or payment gateway.

4.) In case of prepaid orders canceled before shipment, a full refund will be issued.

5.) Shipping charges, COD fees, or transaction fees (if any) are non-refundable.

5. Order Cancellation

1.) You can cancel your order before it has been shipped.

2.) To cancel, contact us at [your email/phone] immediately with your Order ID.

3.) Once the order is shipped, it cannot be canceled.

6. Damaged or Wrong Product Delivery

If you receive a damaged, defective, or incorrect product:

1.) Do not discard the outer packaging.

2.) Send clear photos/videos of the product and packaging within 48 hours of delivery.

3.) After verification, we will either resend the correct item or issue a refund.

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

1.) Check with your bank or payment provider first.

2.) Then contact us at [your email address] with your order details — we’ll assist you promptly.

8. Contact Us

For any return or refund queries, please contact:
PainReliefStore24 Support
📧 Email: info@painreliefstore24.com
📞 Phone: +1 2547856842
🏠 Address: New York